ࡱ> WVRoot Entry`?XSZ[\]^_`abdncfghijklmpqrstuvwxyz{|}~Root Entry`?BCDEFGHIJKLMNOPQUxǜmX Dˆt ̹q 1 XΔ ƥ @XX* $ \XX** * \yy ** xǜyy A Study on the Effects of the Port Service Quality on Customer Satisfaction and Performance in Incheon Port Kim, SS* $ Choi, HH** * Korea yy ** Incheon yy ABSTRACT Purpose: The purpose of this study was to propose useful suggestions by analyzing causal effect relationship between port service quality, and customer satisfaction and performance in port industry. Methods: The collected data through the survey were analyzed using multi regression analysis. The measurement tools used for this study were divided into three dimensions such as internal quality, interaction quality and environmental quality. Results: The results of this study are as follows; regarding the influence of pot service quality dimension on customer satisfaction, it was found that the effects of interaction quality and internal quality were significant and those of environmental quality was not significant on customer satisfaction. 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Methods: The collected data through the survey were analyzed using multi regression analysis. The measurement tools used for this study were divided into three dimensions such as internal quality, interaction quality and environmental quality. Results: The results of this study are as follows; regarding the influence of pot service quality dimension on customer satisfaction, it was found that the effects of interaction quality and internal quality were significant and those of environmental quality was not significant on customer satisfaction. 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